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FAQs / POP UP SHOPS

STYLING & SHOPPING IN PERSON
  • Special Events Follow us on Facebook for updates (https://www.facebook.com/ONYXXOXO)  We frequent LA Weekly Events.
  • AUGUST 2015 Pop Up Shop & Showroom Location: Arts District Co-op 453 Colyton St Los Angeles, CA 90013.  One block from Urth Cafe in Downtown Los Angeles. 
    • Store Hours:  Tuesday - Thursday 11AM - 7PM; and 12:00 PM to 8:00 PM, Every Friday, Saturday & Sunday. 

CUSTOM ORDERS

For custom orders and special requests, please email inlovewithonyx@gmail.com.  Attn: Royalty Care 

CREDIT CARD PAYMENTS

We accept all major credit card payments securely and online via Square, First Data, Shopify and PayPal. 

    RETURN POLICY

    If you receive your item and it does not fit, or is damaged, you can exchange it with any item of equal value.  We will ship the replacement item and provide you with a return paid postage envelope to return the initial purchased item.  If it is a clothing item, it cannot be worn or washed.  You have a 7 day period from the date of delivery to exchange your item.  

    If at anytime we cannot send an item, we will notify you as soon as possible and send a full refund including shipping.  

    Customer care works to provide you with the best possible solution for your needs.  Please contact us with any questions.

    CUSTOM JEWELRY FITTINGS & APPOINTMENTS

    Please allow up to 3 weeks for custom orders.  Timing will depend on the item.  Estimated timing will be provided if it is outside of the estimated 2-3 week window.  Majority of custom orders are completed within 1-2 week window unless rare stones are being requested.

    Custom orders come with one free in-store fitting at our showroom in Los Angeles.  Please email inlovewithonyx@gmail.com, Attn: Scheduling.

    You will have 30 days to email us to book a custom fitting, should you need any adjustments.  Thereafter service fees apply for adjustments. 

    For our customers out-of-state, we welcome you to email us any specific instructions upon ordering regarding sizing and custom fit. 

    THANK YOU for shopping www.inlovewithonyx.com!